Shipping

Order Processing

***COVID UPDATE: Due to the global pandemic some packages may arrive later than usual as Canada post is working extremely hard to get your orders delivered. We cannot guarantee delivery dates at this time. Please be mindful if it is delayed during this time. ****

Orders typically take 2-7 business days to be created, packaged and mailed out. During the holidays this can be between between 1-2 weeks as both us and Canada post are busy bees.

Shipping Estimates

Shipping is $16 flat rate + tax and free shipping at $150+ before tax. 

****COVID-19 Reminder: Due to the global pandemic some packages may arrive later than usual as Canada post is working extremely hard to get your orders delivered. We cannot guarantee delivery dates at this time. Please be mindful if it is delayed during this time. ****

We only ship within Canada and to the United States. Unfortunately at this time we are not able to process orders internationally. Hopefully in the future we can do so!

All fees and dues for out of Canada orders are at the responsibility of the customer.

Tracking

Tracking numbers will be included for all shipped orders and sent your way once your order has been fulfilled/processed on our end. Tracking numbers are with Canada Post delivery service.

Once a package has been sent out it is no longer in our hands and is no longer our responsibility. Keep an eye on where your package is at by checking out the tracking number.

Local Pick Up

If you are in the Kitchener/Waterloo, ON area, you are welcome to pick up your online order. Pick up is in the Kitchener midtown region.

I will message you on Instagram or Email you for the address and arrangement details! Please leave your email in the notes section at checkout.

Open Box Program

The open box program that we have is based off our live crystal adoptions that we host every other Sunday evening @ 6PM EST on Instagram.

You're more than welcome to start an open box with us through here - know that your order will stay here in a basket on a shelf until later on when you want to close your box. You can add as many items from the website as you want. Then when you want to "close" your box, the shipping fee will be needed to send out your package!

 

Please use code: OPENBOX at checkout to have your order marked as open box!