FAQ

Frequently Asked Questions

Q: How can I get a free scoop of solstice star dust?

A: All order $50 before taxes and shipping get 1 free scoop of star dust. If you'd like to purchase a scoop on it's own click here.

 

Q: What's your return policy?

A: Please refer to our shop policies page to see the full return policy here.

 

Q: What is your order processing time/how long does it take for orders to ship?

A: Orders take 4-12 business days to be pulled, packaged and sent out with Canada Post. This processing time does not include the package being in transit with Canada Post.

 

Q: Can I change my shipping address once my order is placed?

A: No, please double check your shipping address is correct before placing/finalizing your order.

Unfortunately we cant change due to us printing out your invoices and it gets super confusing on our end when a whole bunch of folks change addresses. 

Feel free to reach out to Canada Post at 1 (866) 607-6301  if you'd like to ship to a new address or need any help with your order that has already shipped.

 

Q: How much is shipping?

A: $16 flat rate shipping fee within Canada and $18.95 flat rate shipping fee within the US. All orders will receive a tracking number with Canada Post.

 

Q: Do you ship Internationally?

A: No, at the moment we don't. We only ship within Canada and the US.

 

Q: Are your jewelry pieces ready to ship?

A: No, all of our jewelry pieces I make to order. This means that every time someone places an order I make the piece. We don't have any completed pieces in shop. This sometimes takes me a bit longer since I only have 2 hands! So much love goes into each piece. 

 

Q: Where are you located?

A: We are located in Southern Ontario, Canada. We offer both shipping all across Canada and the US. We have flat rate shipping options for both countries.

 

Q: Do you have an in person shopping spot?

A: No, at this time we are only an online business and I run the little shop from my basement!

 

Q: How do I pay my live sale invoices?

A: After the live sale on Instagram, please send us the following info:

  1. Your first and last name
  2. Email address
  3. If you want your order for local pick up (Kitchener), shipping or open box
  4. If you're located in Canada or US

We will email you an invoice with all your claims including your method of delivery added on. Invoices are due within 48 hrs of receiving. After the 48 hrs your invoice will be cancelled and items go back onto the shelf. Please be mindful and respectful of these boundaries.