FAQ

Frequently Asked Questions

Q: How can I get a free scoop of solstice star dust?

A: All order $50 before taxes and shipping get a half scoop of star dust. If you'd like to purchase a scoop on it's own click here.

 

Q: What's your return policy?

A: Please refer to our shop policies page to see the full return policy here.

 

Q: What is your order processing time/how long does it take for orders to ship?

A: Order processing time is 4-14 business days (Mon-Fri). Processing time is the amount of time it takes us to prepare your order before its shipped

 

Q: Can I change my shipping address once my order is placed?

A: No, please double check your shipping address is correct before placing/finalizing your order.

Unfortunately we cant change due to us printing out your invoices and it gets super confusing on our end when a whole bunch of folks change addresses. 

Feel free to reach out to Canada Post at 1 (866) 607-6301  if you'd like to ship to a new address or need any help with your order that has already shipped.

 

Q: How much is shipping?

A: $16 flat rate shipping fee within Canada and $16 flat rate shipping fee within the US. All orders will receive a tracking number sent to your email.

 

Q: Do you ship Internationally?

A: No, at the moment we don't. We only ship within Canada and the US.

  

Q: Where are you located?

A: We are located in Southern Ontario, Canada. We offer both shipping all across Canada and the US. We have flat rate shipping options for both countries. We also offer local pick up if you would like to come and get your order to save on shipping.

 

Q: Do you have an in person shopping spot?

A: No, at this time we are only an online business and I run the little shop from my basement!

 

Q: How do I pay my live sale order(s)?

A: After the live sale on Instagram, please send us the following info:

  1. Find your listing by either: A) Go to live adoption listings page or B) Search your username in the search bar
  2. Add listing to your cart
  3. Feel free to add anything else from the website to package together!
  4. Checkout like usual

We will include a page with your live adoption claims with the rest of your parcel/package. Listings are due within 48 hrs of receiving. After the 48 hrs your listing will be deleted and items go back onto the shelf. Please be mindful and respectful of these boundaries.