Shipping Policy

CANADA

Orders $0- $199.99 CAD > flat rate shipping $16 CAD

$200+ > Free shipping (automatically applied at checkout)

 

UNITED STATES

Orders $0-$147 USD > flat rate shipping $12 USD

$148 USD+ > Free shipping (automatically applied at checkout)

 

- Order processing time is 4-14 business days. Please always refer to the banner across the top of our website for the most up to date processing times.

This time does not include Saturdays, Sundays and holidays. Processing time is the amount of time it takes us to prepare your order before its shipped

- During COVID-19 pandemic please also note that orders may take longer than usual to arrive. 

- All orders will receive a tracking number. The tracking number will be sent to your email once your order has been fulfilled and ready to ship out. 

- Once a package has been sent with the shipping carrier, it is no longer in our hands and is no longer our responsibility. Keep an eye on where your package is at by checking out the tracking number.

- If your package is delayed, lost, stolen, or damaged please file a claim with Route Package Protection here: https://claims.route.com/ 

- Please double/triple check that the shipping address is correct when finalizing your order as I cannot change it once you have paid

- All customs fees and dues for out of Canada orders are at the responsibility of the customer and Earth Star Healing Collective is not liable for these fees.